Refund policy

⊹𓈒 ✿ ⊹⟢ Return & Refund Policy ⊹𓈒 ✿ ⊹⟢

Thank you for shopping with us! Please read our return and refund policy carefully to understand your rights and responsibilities when making a purchase. By purchasing from our store, you agree to these terms and conditions. No additional consumer conditions will apply beyond those outlined here.

 

✿ Order Cancellations

You cannot cancel an order once it has been shipped.

If your order has not been shipped yet, you can request a cancellation by emailing us at ellina.contact@gmail.com, including your order number (#XXXX) and the reason for cancellation.

If the cancellation is approved, we will notify you, and a full refund will be issued to your original payment method.

If you are an EU customer, please see EU Customers — Right of Withdrawal bellow.

✿ No Returns or Exchanges

We do not work with returns, so an exchange of a product for any reason will not be considered once the order has been shipped.

Before making your purchase, please carefully review the product details and your shipping choice.

✿ Shipping Responsibility

Once the package has been shipped and tracking information has been provided, our responsibility ends.

It is the customer’s responsibility to monitor the tracking information and ensure timely receipt of the package.

If the package is returned because the customer was not notified of its arrival or failed to collect it, this is beyond our control, and the customer must cover any additional reshipping fees.

✿ Lost or Untracked Shipments

If you opted for an untracked shipment, the store is not responsible for losses or damages during shipping. We provide clear notices throughout the store about the risks of choosing the cheapest (untracked) shipping option.

If you opted for tracked shipping and the package is lost, you may request a refund or replacement. However, you will need to cover the reshipping fee for the replacement.

✿ Refund Timeframes

Lost packages: You have 4 months from the shipping date to request a refund or replacement.

Defective products: If your product is defective, you have 15 days from the date of delivery to request a refund or replacement.

After 15 days, you may be eligible for a partial refund based on the severity of the defect. Defective garments will be categorized as B Grade products, and the refund amount will be determined on a case-by-case basis.

✿ Refund Process

We will notify you if your refund request is approved or denied.

If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

✿ EU Customers — Right of Withdrawal

(Only for EU Customers)

If you are based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. To exercise your right of withdrawal, you must notify us within this 14-day period by initiating a return or cancellation request through your account. You can access this directly via the Returns & Cancellations link in our store.

Exceptions — EU customers The right of withdrawal does not apply to:

• Preorder items that have already entered production, as these are made-to-order goods
• Any other goods that are clearly personalised or made to your specifications

Effect of withdrawal: If you withdraw from a purchase, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days from the day we receive your withdrawal request. We will use the same payment method you used for the original transaction.

Please note that you will be responsible for the direct cost of returning the goods unless otherwise agreed.

𓈒⊹ ✿ Important Notes ✿⊹𓈒

• We do not work with returns, and exchanges for any reason are not possible (except for EU customers to whom the right of withdrawal explained above applies).
• By purchasing from our store, you accept these conditions.
• No additional consumer rights or conditions beyond what is stated here may apply.

Please carefully review these policies before making your purchase.

If you have any questions, feel free to contact us at ellina.contact@gmail.com. Thank you for your understanding and support!