Shipping policy

 

✿ How does shipping work? What does PREORDER mean?    

We work with PREORDER STOCK, which means we request our manufacturers to produce the required units each month to fulfill pending orders. However, if the total number of orders for a specific product does not meet the minimum required by our manufacturers, production may be delayed by several months. Please keep this in mind when placing your order.

Once your order is ready to ship, you will receive an email notification. This means your order will be shipped soon, and if you selected a tracked shipping option, you’ll receive tracking information within a few days.

 

✿ Shipping / Delivery timing / Estimated Time of Arrival      

We cannot guarantee delivery or shipping on specific dates as logistics are beyond our control. Please account for this when placing your order.

Shipping times vary depending on the destination. While the usual delivery time is 1–3 weeks from the shipping date, delays can occur due to factors like customs processing or postal service disruptions.

Please be aware that fulfillment may take up to 3 months in some cases as there are many external factors involved such as production timelines, lack of stock, delays in receiving items from suppliers or warehouse processing (among others) that can affect when your package is shipped or delivered.

 

✿ Shipping prices and options    

During checkout, you’ll see multiple shipping options. Only options marked with tracking include tracking services.

  • If you select the cheaper, untracked option, your package will not be insured and you will not be covered in case it is lost or arrives damaged.
  • Tracking links will be provided a few days after the shipping confirmation email, as soon as they are made available by the postal service. Please be patient while waiting for this information.

Please note that if you did not choose tracked shipping, your package will not be insured and we cannot cover losses or damages. For peace of mind, we recommend selecting a tracked shipping option when placing your order.

 

✿ Customs    

Orders containing items like cardigans, backpacks, tote bags, or hanging pouches may be shipped directly from our manufacturer in China. This may result in customs fees, which are the responsibility of the customer.

  

Thank you for reading the FAQ before placing your order and for supporting our small business!

 

If you have further questions, please contact us via our contact form or email at ellina.contact@gmail.com